rd Relay Help
rd Relay keeps a brand's certificates of analysis matched to the right product, size and batch, at one permanent link per product, with every older batch findable by its batch number. The brand forwards the lab's email; we do the filing. If your question is not below, email support@raddadlabs.com. We reply within one business day.
Get in touch
rd Relay is operated by Rad Dad Labs LLC, Baton Rouge, Louisiana.
Setup, questions, integration help: support@raddadlabs.com
Privacy, data export, account deletion: privacy@raddadlabs.com
For brands
What do I actually have to do?
Send us your product list with barcodes and the COAs you have today, however they are organized. From then on, forward the lab's email when a batch comes back, or have the lab copy our inbox. If a match is unclear, you answer one yes-or-no question. The steps are on the Get set up page.
How long does setup take?
The first week. We match every document to its product, size and batch, host it, and hand back one link per product, the batch search snippet for your site, and a list of what is on file and what appears to be missing. After that, a new report is live within two business days of your email.
I already have a page on my site with my COAs on it.
Keep it. We take the same files, match them to product, size and batch, and put them behind links that stay the same when a new batch comes in. Your page can point at ours, or embed the batch search, or both.
What is a barcode, in this context, and what if a product has more than one size?
The UPC or GTIN printed on the package. It is the key everything hangs on: each barcode has one link. A 4-pack and a single have different barcodes, so they are two products on the record, each with its own link and its own report. That is deliberate. A store or an inspector is holding one or the other.
What happens to the old batch when a new one comes in?
Nothing bad. The new report becomes the current one behind the product's link. The older batch's report stays on the record, findable by the batch number on the package. Nothing is overwritten.
Do I need a QR code on my label?
No, a QR code is optional. If you want one, each product in your account has a QR code that opens its Relay address, rdrelay.com/c/{barcode}. It is the same code for every batch, so you can print it on new packaging, a shelf tag or a sticker. If your packaging already has a QR code that goes through a link service you control, point it at the product's Relay address. A code that holds a fixed web address keeps opening that address, and Relay cannot change where it goes.
Does rd Relay read or check the lab results themselves?
No. rd Relay keeps the record of which lab results (the Certificate of Analysis, or COA, your lab issues per batch) were current for a given barcode at a given time, plus an access log. The contents of the document, potency, panel results, pass or fail, are the responsibility of the accredited laboratory that issued it. Relay stores and serves each document exactly as uploaded, never altered. It may read identifying facts (batch, report date, lab) to file the document, and it never reads a result. It also never says whether a product complies with anything, and never submits anything to a regulator.
What does "a person checks it" mean on the managed service?
On the managed service, before a document goes live, someone at rd Relay matches it to the product, size and batch it names and confirms the match. A check on the file itself rejects links to folders, links to viewer pages, and files that are missing pages. If we cannot tell which product a report belongs to, we ask you rather than guess. Documents you upload yourself go live without that review.
Does this work for any state, or any lab?
Any state, any accredited lab, as many labs as you use. If you test a batch for more than one state, each report sits on that batch, labelled with the states you say it covers. What we will not do is tell you what a state requires. We tell you what is on file for each product and size; the requirements are between you and the state.
What does it cost?
A setup fee, then a monthly fee sized to your catalog, quoted after we see your files. Ask on the Get set up page. Stores that carry your products pay nothing and need no account to use a link.
Can I run it myself instead?
Yes. The same record is there to log in to: register products, upload documents, flag recalls. Or hand it to us, which is what the service is for. The door is open either way.
For stores
How do I add the Lab Results link to my product page?
Paste one link. On Shopify the strongest version is a short Liquid snippet in your product template, so your theme renders the link itself and covers your whole catalog. If you would rather not touch the theme, paste the product's link into the description as ordinary link text. Full steps for Shopify, WooCommerce, Wix and the rest are on the embed guide. There is no Shopify app a store can install to add the link; the embed guide is the install.
I looked up a barcode and it says the brand is not on rd Relay.
Then it is not, or it has not published that product yet. Email support@raddadlabs.com with the brand name and we will reach out to them.
What do I get if I connect my store?
Your catalog, grouped by supplier, sorted into products that link to a current lab result and products still waiting on a brand, with each brand named. Your own permits with their expiration dates on the same dashboard. It is free.
For distributors
What does rd Relay do for me?
Permit management. Every account's permits on one board with their expiration dates, and a per-account history you can export. Alerts go out 60, 30, 14, 7, 3 and 1 days before the expiry date on file, on the day and after, for every permit except a resale certificate. Active recalls across the brands you carry sit on the same board. Accounts are set up by request; use the contact form.
The record itself
What does rd Relay do with my data?
Operational data (barcodes, lab-results documents and links, batches, permits) is used to deliver the service. Public record views are logged with a timestamp and outcome for the brand's access log, and that log holds no IP address. The rate limiter on public downloads and searches keeps a hashed form of the IP address, never the address itself, and a daily job deletes it once it has gone a day without a request. Our site analytics provider receives the IP address of each page view. We may read identifying facts from a document (batch, report date, lab) to file it, never a result, and we do not sell or share data with third parties beyond our infrastructure providers. Full text on the privacy policy.
Can I export or delete my data?
In part today. Every dashboard has an Audit log page with an Export CSVbutton that downloads your organization's full activity history. A broader records export or full account deletion is not a self-serve control yet; email privacy@raddadlabs.com and we handle it directly. Timelines are in the privacy policy.
What happens to a brand's links if the brand leaves rd Relay?
Its records keep serving, read-only, for 90 days, and the brand can ask for an export of them in that time. After that, each product's page says the brand no longer lists it on Relay. A store's link keeps working; it opens that page.
What happens if rd Relay shuts down?
Ninety days written notice, a full export for every account, and every product's link keeps serving through the notice period. It is written down on the security and continuity page.
Is the record stable enough to put in front of an inspector?
The product links and the audit log are the two paths treated as production-critical: append-only logs, a retry that never duplicates a record, and a nightly mirror of hosted documents. Platform status is published at rdrelay.com/status. A documented restore drill is still an open item on our hardening list, and we say so on the security page rather than claim it.