Satsuma Gummies
Batch NSB-2609-14
ActionHold
Retailer removes the product from sale and holds the affected product. Not to be sold or disposed of, pending further instructions.
rdrelay.com/c/0099990000121Same link
Sample record · fictional brand
What happens to a report from the moment the lab sends it.
And what you do about it. Five steps, in order, every time.
From the lab email to the product's page.
You forward the lab email. On the managed service, we do the steps after it.
| Step | What | What happens | In the sample |
|---|---|---|---|
| 01 | The email | The lab emails the report. You forward it to us, or the lab copies our inbox. That is your part. If the report covers more than one size, or the batch number on it is not the one on the package, we ask you one question. We do not guess. | Received fromThe lab, or forwarded by you FileNSB-2609-14_COA.pdf |
| 02 | The match | On the managed service, a person on our team matches the report to the product, size and batch it names. Not "the gummies": the 30 count, batch NSB-2609-14, as printed on the jar. A 30 count and a 60 count are two records, because someone is holding one or the other. The file is checked before anything goes live. A folder link, a viewer page, or a file with missing pages is caught here. | Matched to0099990000121 · 30 count LabCrescent Analytical |
| 03 | The link | Every product has one address on Relay, keyed to its barcode: rdrelay.com/c/{barcode}. Stores put it on their product pages, and it does not change when the batch does. If your package already has a QR code and you control where it points, point it at this address and the printed code stays as it is. If it has none, you can add one at your next print run. You don't have to: the record is also found from store pages and by barcode or batch number at rdrelay.com/lookup. The new report is current within two business days. Nobody re-uploads or re-sends anything. See a sample record. A new batch often can't go to a store or distributor until its lab report goes with it. Once the report is on the product's Relay page, every buyer opens it from the same link, so you don't send the file to each one. Nobody at your company keeps a folder of lab files or updates a lab results page. That work is ours. | The product's addressrdrelay.com/c/0099990000121Current |
| 04 | The older batch | Its report stays on the record. Enter the batch number printed on a March jar and you get March's report. A folder cannot do this without someone renaming files and editing a page. It is the thing inspectors and buyers ask for. | Previous batchNSB-2606-09Older batch |
| 05 | The list | Every product and size is either covered by a current report or it is not. You get that as a list in the first week, and in a short note every month: what is on file, what appears to be missing. | ReportedMonthly: on file, and missing |
On the packageThe batch number beside the barcode is what a store or an inspector reads off the package. The link opens the lab results for the current batch on Relay. For a package from an older batch, enter the batch number printed on it.
Where it shows up.
The same record, reached from five places.
Satsuma Gummies · product linkrdrelay.com/c/0099990000121
| Where | What it is | What it does |
|---|---|---|
| Your label | A QR code, if you use one. | Point it at the product's Relay address. It does not change when the batch does. |
| Your site | A batch search box. | Pasted once. Shoppers type the batch number printed on their package. |
| The store | The store's product page. | Stores paste the link once. Free, no account. |
| Public lookup | Barcode or batch number. | Anyone can resolve a package at rdrelay.com/lookup. |
| Your catalog | Every product, under your name. | Current batch and a search box, on one public page. |
If you pull a batch.
Flag the batch, or every batch. Until you clear the flag, the product's link shows your notice naming the batch: first, if it is the batch on sale, otherwise above the current record. Relay emails the stores whose catalog on Relay lists the product, or the stores connected to you if none does, and their distributors, and records which emails arrived. Stores Relay has no record of are not told, so tell them yourself.
The lab's document is the document.
We match, host and keep. We do not grade a result, say whether a product complies with anything, or submit anything to a regulator.
Any accredited lab, as many as you use.
Three ways brands keep COAs
Most brands use a shared folder and a lab-results page they update by hand, or the portal or plugin their lab offers. Here is what each one does when a new batch comes in.
| Question | A folder and a page you maintain | A lab portal or a COA plugin | rdRelay |
|---|---|---|---|
| A new batch, without editing a page | No. You edit the page. | Only if you post each one. | Yes. |
| Older batches findable by batch number | Only if every file was kept and named right. | If you keep posting them. | Yes, by the batch number. |
| Someone checks the file matches the product, size and batch | You, each time. | You, each time. | We do. |
| Any lab, any platform | Yes. | One lab, or one platform. | Yes. |
| Who does the filing | You. | You. | We do. |
With a folder or a portal, someone on your team files every report and keeps the page current. With Relay, you forward the lab email and we do the filing. Setup takes about a week.
Get set upSend us your COAs.
Forward what the lab sent, with your product list. We come back with the records built, the links ready for your stores, your site and any QR code you point at them, and anything still missing named.
Get set up